http://dissertations.umu.ac.ug/xmlui/handle/123456789/55 Tue, 07 Apr 2026 11:24:43 GMT 2026-04-07T11:24:43Z http://dissertations.umu.ac.ug/xmlui/handle/123456789/1689 The effects of microfinance institutions on the performance of small and medium enterprises Tajita, Grace Lillian I wish to thank all those who made it possible for me to produce this report through the efforts they endeavored in giving me, various pieces of advice, encouragement and support from the beginning to the end of writing this report. My great appreciation goes to my dear parents Mr. Dramudru Enocka and my late mum Mrs. Dramudru Mary, May her soul rest in eternal life. I would also like to thank my sponsors who have struggled tirelessly towards the academic progress through the payment of my tuition fees and their moral support, honestly without you people, it would not be possible for me to write this report. With heartfelt appreciation I thank Mr. Kajoyingi Emmanuel and the family and my brother’s family for their support financially, spiritually and socially. Therefore I say thank you very much may the Almighty God bless you and reward you abundantly. Special thanks also go to my supervisor, Mr. Sempungu Godfrey. I am thankful for your tireless effort, in guiding me through my report and always being there for me when I needed your help, giving me the knowledge and skills which I have been able to put into practice and use in the compilation of this report. To the fellow course mates and friends in the field of academics, thank you for being good friends and allowing me to carry out my studies effectively. Thank you very much and God bless you all. Sempungu Godfrey Fri, 01 May 2015 00:00:00 GMT http://dissertations.umu.ac.ug/xmlui/handle/123456789/1689 2015-05-01T00:00:00Z http://dissertations.umu.ac.ug/xmlui/handle/123456789/1688 Control environment and financial accountability Odongo, James This study addressed the relationship between the Control Environment and Financial Accountability looking at the case study of Katakwi Town Council (KTC). The specific objectives of the study were to establish the effect of management integrity on financial accountability, establish the effect of human resource policies on financial accountability and to ascertain the effect of management operating style on financial accountability in Katakwi Town Council. The researcher used a co-relational research design and respondents were selected using simple random sampling technique. Data was collected using only questionnaires. The study used both quantitative and qualitative methods in data collection and analysis. Empirical data was collected from 40 respondents on management integrity, human resource policies specifically recruitment, training, promotion and remuneration. Data was also collected on management operating style. Empirical data revealed that 52.5% of the respondents said human resource policies affect financial accountability. 7.5% said that management integrity affects financial accountability while 40% of the respondents said that management operating style affects financial accountability. 40% of the respondents also revealed that management integrity is questionable in that there are weak controls over accounting records and information. 45% of the respondents also revealed that the actions of staff are not trusted by the public. The study also revealed that if an appropriate range of human resource policies and processes are developed and effectively implemented, then the human resource will make a substantial impact on the performance of Katakwi Town Council. The result of the Linear Regression performed revealed that there is a relationship between Control Environment and Financial Accountability. This means that the management operating style and adherence to human resource policies play a great role in determining financial accountability. The study recommends that Katakwi Town Council should emphasize on professionalism, improvement in remuneration of its staff, improve on the control institutions, and design a policy on malpractices, reduction of political interference in the management of its activities and adherence to established human resource policies and practices. This can be achieved by KTC putting in place measures that ensure that accounting records and any other valuable information is kept under key and lock. Staff training and development programmes should be planned and adequately funded. Recruitment, promotion and selection of staff to go for further studies should be done on merit Mabonga Eric Wed, 01 Oct 2014 00:00:00 GMT http://dissertations.umu.ac.ug/xmlui/handle/123456789/1688 2014-10-01T00:00:00Z http://dissertations.umu.ac.ug/xmlui/handle/123456789/1685 Appraisal systems and total quality management in the public sector Ninsiima, Isabel This study examines the relationship between appraisal systems and total quality management, a case study of National Water and Sewerage Corporation (NWSC), and how the management could change the minds of its employees and realise that appraisal systems and total quality management are necessary for learning and hard work within the organisation. Therefore, the objectives of the study were: to determine the impact of employee relations on total quality management in NWSC, to determine the impact of operating procedures on total quality management in NWSC and to regulate the effect of customer satisfaction on total quality management in NWSC. However, apart from appraisal systems and total quality management, there were other variables called intervening variables that affect both the dependent and independent variables. These include market orientation and organisational structure. All these therefore make up the conceptual framework. The literature review of this study has discussions on how appraisal systems and total quality management coordinate to influence the organisational objectives. In this case, the findings in chapter one were enhanced so as to show the level at which appraisal systems and total quality management are used locally and internationally as well. For example, the literature shows how employee relations influence total quality management, where employees have an impact on the quality of the services provided by the organisation. This is through the relationship they have with their supervisors, and how they work together to reach their goals. The literature further mentions how operating procedures influence total quality management, where the works and activities carried out in an organisation has a great impact on the quality depicted by the services provided. An organisation should have the necessary operating procedures carried out daily as routine. These procedures should have unique features that amount to quality services provide to the customers. Customer satisfaction influences total quality management where the customers want customer oriented services. This assists the organisation in knowing its priority in providing the necessary quality services for prompt customer satisfaction. The intervening variables which influence both the dependent and independent variable were organisational culture and market orientation. The organisational culture refers to the environmental values of the organisation and how the organisation carries out its activities so as to amalgamate appraisal systems used and the total quality management acquired in the long run. The market orientation as shown in the literature can influence both the appraisal systems and the total quality management through marketable resolutions on how the customers like their services to be delivered. This study aimed at collecting both qualitative and quantitative data through the use of primary sources (questionnaires) and secondary sources like text books, the internet, online journals and e-books as well. In addition to these sources, a sample of 34 respondents was selected. Respondents comprised of male and female, all employees in NWSC. The findings therefore show that appraisal systems and total quality management are positively related, which aids NWSC in its successful ventures as an organisation. With the 34 respondents used, it was found that employee relations and total quality management have a correlation value of 0.217 which signified a positive relationship, operating procedures and total quality management have a correlation value of 0.059 signifying a positive relationship and customer satisfaction and total quality management have a correlation value of 0.042 also showing a positive relationship Mubiru Aloysius Fri, 01 Jul 2016 00:00:00 GMT http://dissertations.umu.ac.ug/xmlui/handle/123456789/1685 2016-07-01T00:00:00Z http://dissertations.umu.ac.ug/xmlui/handle/123456789/1683 The influence of stress on employee performance; case study: Arua district local government. Adriko, Leonard This research paper focuses on the influence of stress on employee performance. In different chapters, the researcher shows how elements of stress impact employee performance in any organization. Elements of stress such as workload, employee relationships and time pressure were reviewed against performance measures like task accomplishment, commitment and quality of output. The objective of the study was to establish the effect of stress on performance and in an effort to achieve this; a quantitative approach was used in the study to give results that could be reliable when viewed from quantitative point of view by use of questionnaires. From the study, it was found out that stress negatively influences employee performance at work. Therefore, elements of stress such as workload and employee relationships were found to have a significant negative effect on performance in terms of quality of output and commitment thus undesirable in any organizational setting. Ssebagala Cyprian Sat, 01 Apr 2017 00:00:00 GMT http://dissertations.umu.ac.ug/xmlui/handle/123456789/1683 2017-04-01T00:00:00Z