Management of Pioneer Easy Buses Limited and performance of public transport in Kampala capital city authority

Abstract

This study sought to establish the effect of management of Pioneer Easy Buses Limited on performance of public transport in Kampala Capital City Authority. The research was guided by the three objectives: To find out the relationship between booking system in Pioneer Easy Buses Limited and performance of public transport in Kampala Capital City Authority, to find out the relationship between time management of Pioneer Easy Buses Limited and performance of public transport in Kampala Capital City Authority, to find out the relationship between services offered in Pioneer Easy Buses Limited and performance of public transport in Kampala Capital City Authority. Case study research design was adopted, using quantitative approaches with the help of a questionnaire which helped the researcher to collect data which was later analyzed using SPSS version 16. A sample of thirty (30) respondents filled in the questionnaire for the study and they were all passengers. The findings revealed that public transport system have no booking system, but they keep time, they have no fixed time of arrival and departure though time is kept, as regards the application service side customers are repeated, increase in passengers on daily basis, services are affordable, and recognize the needs of the poor and requirements of special needs. Some of the recommendations proposed include, the need to establish a booking system, put in place departure and arrival schedules to convenient of customer because most of people usually want to reach in time like students, business people. Pioneer Easy Buses Limited should services by interacting with people asking them their destinations, what people want and the importance