The effect of product quality on organizational performance of the beverage industry in Uganda:

Abstract

The study was about product quality and organization performance of the beverage companies in Uganda, with the case of NBL. The study objectives were to: assess the effect of perceived quality on organization performance at NBL, to identify relationship between reliability and organization performance at NBL and also to establish the relationship between responsiveness and organization performance at NBL. The study adopted a case study approach using both quantitative and qualitative approaches. Data was collected using questionnaires, interviews and documentary review, from a sample of 169 respondents. The study findings revealed that perceived quality positively affects organization performance were significantly related at 0.622**, there is a positive influence of reliability on organization performance confirmed at 0.657**and there is a positive significant relationship between responsiveness and organization performance at NBL which was confirmed at Pearson correlation coefficient of 0.762**. From the above conclusion, it can be recommendedthat policy makersshould focus on planning production processes, improved new products in order respond to market signals in a timely manner through proactive support of branding activities. Reliability analysis to be carried out and this could be both qualitative and quantitative. Reliability management should also be addressed as this deal with the various management issues, design, manufacture and/or operation of reliable products and systems. Policy makers must pay attention to the factors affecting the quality of products such as price policy, store image, advertising, warranty, and brand image among other factors that may affect the perception of the customer