Contribution of ICT to private health facilities’ performance in Uganda; User perception on Enterprise Resource Planning (ERP) contribution to financial performance multi-case research: Central region of Uganda

Abstract

Information and communication technology plays a key role in the present-day business environment. Various organizations heavily rely on computers and software to deliver accurate information to successfully manage their business. Acquisition of enterprise resource planning (ERP) systems is one way that many corporations have adopted information technology on a large-scale to accomplish competitive advantage, business transaction and data processing needs. This research presents the ERP’s contribution to financial performance of private health facilities in Uganda. Descriptive form of research design was employed to carry out this study and the primary data was collected using questionnaires and interviews, secondary data was collected from reviewing the existing literature on the subject. Descriptive analysis was used to analyze the primary data which was majorly of quantitative nature from the data collection forms. Themes and codes were designed for the interpretation of qualitative data. From the analyses, the study established that ERP System have a significant contribution to financial performance, that is, Improved inventory and supply chain management, improved service delivery and turn around time, timeliness of data availability, labor efficiencies, reduced cost of doing business, improved payment processes and customer satisfaction of private health facilities in Uganda. Therefore, the study concluded that ERP Systems had a positive statistically significant influence on the financial performance of private health facilities in Uganda. The researcher recommends the adoption of the ERP System in all private health facilities in Uganda for subsequent enhancement of the same so as to enable effectiveness and assured improved financial performance.